In this 21st
Century Marketplace, organizations are experiencing the mad rush to
secure a place among what Darwin referred to as survival of the
To be among those who meet the mark of industry
competitiveness, organizations must completely reassess themselves.
Where do they want to be, where are they now and what would it take to
close the gap? We are here to help you through this assessment
process then provide you with the tools necessary to overcome the
polarized challenge of any of today’s organizations: to provide
customers with today’s cutting-edge technology and yesteryear’s
neighborliness and customer care. The two major keys to solving the
polarized dilemma are Technology and
When technology was first ushered into the workplace, the perception and
thought process was … it is time to reduce the human labor force,
replace them with technology and head toward as robotic an operation as
possible. Shortly after technology appeared, companies realized that
despite the many advantages associated with technology, it never has nor
ever will replace the human touch.
Customers are now
tired with the endless computerized phone and email messages and
processes that strip them of any form of human contact. As such,
companies became willing to keep their staff and to spend dollars on
training and preparing them to deal with the many changes.
Serenity is here to help you find a healthy balance between the implementation of cutting-edge
technology solutions while maintaining strong emphasis on
Here Is How Serenity Can Help with Technology
Human Capital: Many
scholars analogize the organization to that of a living organism. What
is oftentimes missed is that not only must the upper echelon of
constituencies in an organization enjoy financial growth. In fact for
this to happen in today’s business world – all levels of the
organizations from the CEO to the part-time frontline worker must feel a
sense of growth, purpose, motivation and development.
presents one of the most difficult challenges – finding the right people
and holding on to them. To do this, employers now have to help employees
feel a sense of ownership and value to the organization along with a
feeling of security and safety. Are your employees proud to be a part of
your organization? Are they motivated enough where they look forward to
arriving at work the next day?
Through a detailed HRD assessment that includes evaluation of performance goals, objectives and outcomes,
organizations can now link this assessment to the type of training that ensures high performance. In this way, a strong PBT
(Performance-Based Training) strategy is in place to ensure high ROI (Return on Investment) on all training efforts.
Training is a cost to any company – this cost must be exceeded by benefits for it to be a healthy corporate activity.
After the HRD process is completed, Serenity helps launch quality training for you through
Serenity Projects University.
Here Is How
Serenity Can Help with HRD Solutions
Now tell us about your specific technology and HRD needs please.